Terms and Conditions
1) Interpretations
In these Terms and Conditions the following definitions apply:
“Client” means any person that has completed and submitted a registration form (a “Registration Form”) on the Website (defined below) or at the Studio (defined below) and whose Registration Form has been accepted by the Company.
“Company” means Silent House SPC (CR 1566770) trading as Pilate House.
“Studio” means the Pilates studio operated by the Company in the Jawharat Al Shatti complex.
“Terms and Conditions” means these terms and conditions, as amended from time to time.
“Unlimited Membership” means any membership package advertised on the Website which, once purchase, grants the purchasing Client unlimited access to classes at the Studio for an applicable time period.
“Website” means www.pilateshouse-om.com and any sub-domain of such Website.
References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
These Terms and Conditions together with the Company’s Privacy Policy shall constitute the entire agreement between the Company and the Client in relation to the use of the Company’s Website and the Company’s Studio.
If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
The Company reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Clients. Any such changes will be notified to Clients and, until revoked, are and will be binding on Clients.
2) Acceptance of Terms
By completing and submitted the Registration Form on the Website or at the Studio, the person will become a Client of the Company and agrees to comply with and be bound by these Terms and Conditions.
3) Before Booking
Before booking and/or attending any class or service offered by the Company, a person must become a Client.
To become a Client, a person must complete the Registration Form on the Website or at the Studio, and such Registration Form must be accepted by the Company.
The Company, in its sole and absolute discretion, may decide whether or not to accept a person as a Client.
The Company reserves the right to cancel any Client's account, suspend any Client's account, expel any Client from the Studio or refuse entry of any Client to the Studio as it, in its sole and absolute discretion, may see fit.
4) Booking and Payment
All classes and services offered by the Company must be booked and paid for in advance through the online booking system on the Website, by contacting the Company using the methods set out on the "Contact us" page of the Website, or at the Studio (unless such requirement is waived by the Company).
All payments must be made via credit card, debit card, bank transfer or cash (if at the Studio) and are non-refundable, unless stated otherwise in these Terms and Conditions.
It is the Client’s responsibility to make sure that they have made the required booking and submitted payment correctly before attending a class at the Studio.
A Client’s booking shall not be deemed complete until they have received a booking confirmation via email from the Company. If no booking confirmation is received by the Client, the Client should contact the Company as soon as possible using the methods set out on the "Contact us" page of the Website.
The Company reserves the right to change the prices of its classes and/or services at any time, in its sole and absolute discretion.
Class packs are available for purchase on the Website, by contacting the Company using the methods set out on the "Contact us" page of the Website, or at the Studio. Each class pack contains a certain number of credits, as set out below, which can be redeemed when attending classes at the Studio (one credit can be used for one class booking). Please note that each class pack will expire after a set amount of time following their purchase, as set out below. Once expired, any unused credits in the pack will be cancelled.
Welcome pack – 3 classes – expires after 1 month.
Class pack 1 – 1 class – expires after 1 month.
Class pack 2 – 5 classes – expires after 2 months.
Class pack 3 – 10 classes – expires after 6 months.
Class pack 4 – 20 classes – expires after 12 months.
Welcome packs are limited to one per Client.
Unlimited Membership is also available for purchase on the Website, by contacting the Company using the methods set out on the "Contact us" page of the Website, or at the Studio. Unlimited Membership will run for either 1 month, 3 months, 6 months or 12 months from the purchase date (each a “Membership Period”) depending on the membership fee paid by the Client. During the applicable Membership Period, a Client (who has purchased an Unlimited Membership and whose Unlimited Membership has not expired, been terminated or been revoked) will be permitted to attend any Signature Classes (as described on the Website) at the Studio at no extra charge.
Unlimited Membership does not permit a Client to attend private classes or private group classes at no extra charge.
Only the Client whose account has been credited with the Unlimited Membership, and whose Unlimited Membership has not expired, been terminated or been revoked may attend classes under such Unlimited Membership. No Client may allow any other person to use their Unlimited Membership to attend a class at the Studio without the Company’s express consent.
The Company reserves the right to terminate and/or revoke a Client’s Unlimited Membership with immediate effect should the applicable Client either: (a) fail to pay any membership fee payable in association with such Unlimited Membership when due and payable; or (b) fail to comply with these Terms and Conditions.
A Client may cancel their Unlimited Membership either: (a) at the end of the applicable Membership Period; or (b) otherwise at the absolute discretion of the Company.
All Unlimited Memberships are non-transferable and non-refundable other than with the Company’s consent.
All classes at the Studio are subject to availability and the Company does not guarantee availability at any time.
5) Cancellations, Refunds, Late Arrivals and No-Shows
Details of the scheduled start time of classes held at the Studio are available at the Studio or on the Website. Start times of classes may vary from time to time and the Company reserves the right to amend the scheduled start times of classes held at the Studio in their sole and absolute discretion (giving the Clients booked on such classes prior notice of such amendments).
A Client will only be eligible for a refund if they cancel their booking not less than 6 hours before the scheduled start time of the relevant class, as displayed on the Website. Cancellations made within 6 hours of the scheduled start time of the relevant class will not be refunded.
All refunds will be effected through the original mode of payment or, should this not be possible, through such alternative means as the Company may, in its sole and absolute discretion, see fit.
A Client can cancel or reschedule a booking online (using the Website), by contacting the Company using the methods set out on the "Contact us" page of the Website, or at the Studio.
If the Company cancels a class, the Company will use reasonable endeavours to inform each Client who has booked the applicable class by email or telephone, using the contact information the Client has provided us with in their Registration Form. It is the responsibility of the Client to ensure that all such contact information is kept up to date.
Each Client must ensure the arrive at the Studio 10 minutes before the scheduled start time of the class they have booked and are attending, as displayed on the Website. If a Client arrives after such scheduled start time, the Company reserves the right to refuse their entry into the Studio and to class the Client as a “no-show”.
No Client will be refunded for any classes they attend late (i.e. the scheduled start time of the class they have booked and are attending, as displayed on the Website) or fail to attend.
A Client may reschedule a class they have booked through the Website, provided that such rescheduling is completed not less than 24 hours before the scheduled start time of the relevant class, as displayed on the Website.
6) Liability
By participating in the Company’s classes, each Client acknowledges that Pilates involves physical activity and carries inherent risks. By agreeing to these Terms and Conditions, each Client represents that they are in good physical health and are able to engage in such physical activity. Each Client voluntarily assume all risks associated with such activities.
It is the Client’s responsibility to ensure that they are capable of engaging in the activities to be carried out as part of the classes offered by the Company at the Studio. Each client accepts all risk and responsibility for any injury caused by carrying out such activities.
Each Client agrees to waive any and all claims against the Company, its instructors, and employees for any injuries, damages, or losses: (i) resulting from their participation in any of the Company's classes and/or services; or (ii) incurred or suffered in or outside of the Studio.
The Company reserves the right to make alterations to the Studio, its Classes, instructors and/or equipment without notice to the Client and will accept no liability for any loss caused by such alterations.
Any personal belongings brought to the Studio by a Client is brought at their own risk. The Company accepts no liability for the loss or damage (in any way, shape or form) of the Client’s personal belongings.
7) Health and Safety
Each Client must inform their instructor of any existing medical conditions, injuries, health issues, or any other circumstances affecting their health which may be affected by their attendance and/or use of the Studio before participating in any class at the Studio. The Company accepts no liability for any injury resulting from a Client's failure to do so. It is the Client's responsibility to consult with a physician before starting any new exercise program, including attending any classes at the Studio. The Company accepts no liability for any injury caused by a Client participating in a class against their physician's recommendation.
Clients are required to follow the instructions of the Company, its instructors, and employees at all times when in the Studio. Any advise given by the Company, its instructors, and employees should not be construed as medical advice.
8) Dress Code
Clients are required to wear a form of dress appropriate to the practice of fitness activities. It is recommended that Clients wear stretch pants or shorts and a T-shirt or sports top.
9) Safety and Hygiene
Clients must not walk around the Studio barefoot if they have Verrucas or similar foot complaints.
Smoking is forbidden in the Studio.
10) Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, and images, is the property of the Company and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
11) Changes to Terms
The Company reserves the right to update or modify these Terms and Conditions at any time without prior notice. A Client’s continued attendance of the Company’s classes and/or their use of the Company’s services constitutes acceptance of any changes.
12) Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Sultanate of Oman. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of Sultanate of Oman.